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Job openings for quality analyst in gurugram bellandur bangalore

Quality Analyst

Gurugram, Bangalore, Jaipur, Bellandur

Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details on
respective Tickets.
Ø Analyse quality process and procedure to ensure it meets process requirements.
Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.
Ø Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum quality
Ø Perform quality checks and perform Mock calls for freshers to improve performance.
Ø Providing periodic feedback to agents and to their reporting manager for scope of improvement.
Ø To identify gaps and rectify them by sharing feedback and conducting refresher sessions with
agents to improve quality of calls.
Ø Closely monitoring quality parameters as per needs and share ideas to improve quality standards.
Required Skills: -
ü Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.
ü Should have excellent communication/Writing skills (Hindi and English is must)
ü Good Analytical skills.
ü Should have knowledge about all 7 QC Tools (Pareto, Histogram etc
Min 1 yrs exp as QA ,
Salary :- Upto-2.5 LPA
Comfortable with 24*7 Shifts with 6 days working culture & 1 rotational Off
Location :- Jaipur (work from office)

Experience 1 - 2 Years
Salary 1 Lac 75 Thousand To 3 Lac P.A.
Industry Manufacturing / Production / Quality
Qualification Professional Degree, Other Bachelor Degree
Key Skills Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis

About Company

Contact Person Ashu: 80942-80952
Address 1st Floor, 6 Noor Building, Mahaveer Marg, MI Road, Jaipur.
Mobile 7665444456
Email ID contactwebrocks@gmail.com